Grievance Redressal Policy

Ever World Corporate Finance Pvt Ltd is committed to providing the best services to customers. If customers have any complaints, issues, or grievances regarding our services, they can contact us through our grievance redressal system.

Purpose of Grievance Policy

The purpose of this policy is to ensure:

 ➤ Customer complaints are handled properly

 ➤ Issues are resolved quickly

 ➤ Service quality is maintained

 ➤ Customer satisfaction is improved

 ➤ Transparent communication is maintained

What Can Be Reported as Grievance?

Customers can raise complaints related to:

 ➤ Loan service issues

 ➤ Staff behavior

 ➤ Delay in processing

 ➤ Incorrect information

 ➤ Service charges issues

 ➤ Documentation issues

 ➤ Communication issues

 ➤ Privacy concerns

 ➤ Website issues

How to Raise a Complaint

Customers can submit complaints through:

 ➤ Email

 ➤ Phone

 ➤ Website contact form

 ➤ Written complaint

 ➤ Office visit

Complaint should include:

 ➤ Name

 ➤ Phone number

 ➤ Loan/service details

 ➤ Description of complaint

Complaint Resolution Time

We aim to resolve complaints within:

 ➤ Acknowledgement: 48 hours

 ➤ Resolution Time: 7–15 working days

If the issue requires third-party involvement (bank/NBFC), resolution time may vary.

Escalation Process

If the complaint is not resolved, customers can escalate the complaint to senior management.